Of people do not understand legal language
Of legal departments are not completely satisfied with their lawyer*
Of legal departments consider that innovation should simplify internal processes
A human-centered approach provides a more impactful solution, in terms of the daily problems of legal professionals
(dissatisfied customers, lack of collaboration, non-application of directives, etc.)
Of the GTC/GTU are blindly signed
Source Deloitte 2017, for 18-34 year olds
of people indicate that they were not satisfied after hiring a lawyer
Source: 2019 Enquiry Monavocat.fr
of people say that the customer experience influences their purchasing decision
Source: Global Customer Service Report, 2017
Legal design emerged from these various frustrations, with the ambition to improve the law experience of the consumer
Service focused on the user
More effective internal/external communication
A more collaborative organization
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